Key Responsibilities

1. Warehouse Operations & Process Improvement

• Assess existing operations, identify inefficiencies, and implement standardized procedures, workflows, and performance controls.
• Optimize warehouse layout, storage capacity, and the movement of goods.
• Establish clear responsibilities, accountability measures, and regular operational reporting.

2. Stock Control & Inventory Management

• Ensure accurate inventory records for all incoming, outgoing, transferred, and returned goods.
• Implement regular stock counts, reconciliations, and procedures to investigate discrepancies.
• Establish controls for damaged, missing, misplaced, obsolete, and slow-moving stock.
• Coordinate with production and sales to ensure stock accuracy, availability, and timely fulfillment of requirements.

3. Receiving & Dispatching

• Oversee the inspection, verification, documentation, and proper storage of incoming furniture, raw materials, and supplies.
• Ensure outgoing orders are accurately picked, checked, documented, and loaded before dispatch.
• Implement procedures for stock transfers, customer returns, and rejected or damaged deliveries.

4. Logistics & Delivery Management

• Review and optimize delivery routes, schedules, and distribution channels to improve efficiency and reduce costs.
• Coordinate deliveries with drivers, production, sales, and showrooms to ensure timely and accurate fulfillment.
• Monitor delivery performance, resolve delays and discrepancies, and implement corrective actions to prevent recurring issues.

Qualifications

• Minimum 5 years of relevant experience in warehouse management, logistics, or inventory control, preferably in a manufacturing or furniture production environment.
• Proven experience implementing warehouse procedures, stock control systems, and operational improvements from the ground up.
• Strong knowledge of receiving, storage, inventory management, stock reconciliation, order preparation, dispatching, and delivery coordination.
• Experience managing finished goods, raw materials, and production-related stock.
• Demonstrated ability to improve warehouse organization, optimize storage space, and streamline delivery operations.
• Experience supervising warehouse personnel and implementing new procedures within established teams.
• Good computer skills, particularly in Microsoft Excel and inventory management.
• Strong organizational, analytical, and problem-solving skills, with attention to detail and accuracy.
• Excellent leadership, communication, and interpersonal skills, with the ability to work effectively with warehouse employees, production teams, and senior management.
• Mature, diplomatic, and decisive, with the ability to manage resistance to change and ensure accountability.