MAIN FUNCTIONS:

• Serve as the first point of contact for customers visiting the branch, ensuring a welcoming and professional environment.
• Responsible for allocating customers to the appropriate sales consultant and maintaining accurate customer records.
• Present the company in a professional attitude and ability to create a welcoming and helpful showroom environment.

RESPONSIBILITIES:

• Greet all walk-in customers warmly and professionally upon arrival at the showroom.
• Allocate each customer to the appropriate sales consultant based on turns.
• Maintain a neat, organized, and welcoming reception area that reflects the company’s brand and values.
• Promote a positive and professional image of the company in every interaction.
• Accurately collect and input customer information in the daily checklist and showroom CRM/database.
• Ensure all customer data is kept up to date, complete, and free of errors or duplication.
• Answer all incoming phone calls promptly and professionally.
• Direct calls to the appropriate department or team member as required.
• Handle basic customer inquiries regarding branch location, opening hours, product availability, and ongoing promotions.
• Support the branch team with basic clerical tasks, such as filing, document preparation, and coordination of schedules.
• Assist in maintaining office supplies and notifying the Branch Manager of replenishment needs.
• Coordinate with delivery/logistics personnel when needed, including confirming delivery appointments or rescheduling requests.
• Help prepare and organize customer files or product catalogs for in-branch use.

QUALIFICATIONS:

• Baccalaureate Diploma or TS secretarial or equivalent.

EXPERIENCE:

• At least 1 year of experience in reception / front office unit.